Shipping policy

Last updated: February 17, 2026

Need to make a return? Please visit our Returns portal.

We currently ship within the United States only.
International shipping is coming soon.

All products are subject to availability. We reserve the right to limit the quantity of products we supply, ship only part of an order, divide orders into multiple shipments, or alter the terms or duration of any special offers or sale promotions.

Orders are processed Monday through Friday, excluding holidays. Orders typically ship within 1 to 3 business days after your order is placed, unless otherwise stated (for example, preorders or peak periods).

We currently ship within the United States.
We do not ship to P.O. Boxes, APO/FPO/DPO addresses.
International shipping is coming soon.

Delivery times start on the next business day after your order ships, not the day you place your order.
Shipping options and fees are shown at checkout and may change at any time.

*Overnight shipping availability and order cutoff times are subject to change.

✤ Orders placed before 12pm ET Mon–Thu ship for next day delivery
✤ Orders placed after 12pm ET Mon–Wed deliver the day after next
✤ Orders placed Thu after 12pm ET or Fri before 12pm ET deliver Monday
✤ Orders placed Fri after 12pm ET through Mon before 12pm ET deliver Tuesday
✤ Carriers may include FedEx or UPS. In some cases, we may upgrade shipping at no additional cost to meet the estimated delivery window.

Flat rate shipping charges apply regardless of order size or weight. In some cases, the flat rate may exceed actual shipping costs.

Shipping fees are non-refundable, except where required by law.

Free standard shipping is available on qualifying orders of $250. Offer excludes gift cards and cannot be applied to prior purchases. Free shipping is applied automatically at checkout.

International shipping is not available at this time. We plan to offer international shipping in select countries soon. When available, destinations, shipping options, and charges will be displayed at checkout.

You are responsible for providing a complete and accurate shipping address, including apartment or unit number.

If a shipment is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we may deduct return shipping costs from any refund where permitted.

Please ship to a secure location.

If a package is marked as delivered by the carrier, theft is outside of our control and we are generally unable to refund or replace the order.

If a package is lost and not marked delivered, we can submit a carrier claim on your behalf. Claims must be reported to our customer service within 3 days of the expected delivery date.

If your order arrives damaged or defective, contact us within 1 to 5 days of delivery at customerservice@clerae.com with:
✤ Your order number
✤ Photos of the item and packaging
✤ A description of the issue

We will work with you on a replacement (subject to inventory) or a refund, in accordance with our Returns Policy.

For U.S. orders, sales tax is calculated based on the shipping address as required by applicable laws.

Tracking information is sent by email once your order ships. If you have questions or believe there is a discrepancy, keep all packaging and documentation and contact us.

Questions about shipping: customerservice@clerae.com
Customer support hours: Mon–Fri, 9am–6pm PT